Terms of Service

1. Agreement to Terms

By using our Site or engaging our cleaning services, you represent and warrant that:

• You are at least 18 years old
• You have the legal authority to enter into these Terms
• If acting on behalf of a business entity, you have the authority to bind that entity to these Terms
• You will comply with all applicable laws and regulations

2. Cleaning Services & Service Agreements

MJC Solutions provides commercial cleaning services including but not limited to:

• Commercial janitorial services
• Office cleaning
• Medical and dental facility cleaning
• Floor care and maintenance (VCT stripping/waxing, carpet cleaning)
• Day porter services
• Post-construction cleanup
• Specialty and deep cleaning services

3. Client Obligations and Responsibilities

To ensure the best possible service and maintain a safe working environment, the Client agrees to:

• Provide a safe working environment for our staff, free from hazards, hostile individuals, and aggressive pets
• Disclose any special surface materials, hazardous conditions, or specific cleaning requirements prior to service commencement
• Secure or remove all valuables, fragile items, cash, and sensitive personal or confidential information prior to our team's arrival
• Ensure clear access to all areas to be cleaned, including moving furniture or equipment if necessary
• Provide adequate lighting and climate control for safe working conditions
• Notify us of any security procedures, alarm codes, or special access requirements

4. Payment Terms

Payment terms are as follows:

• Services are billed monthly unless otherwise agreed upon in writing
• Payment is due within 30 days of invoice date
• We accept payment by check, ACH transfer, or credit card
• Late payments may incur a fee of 1.5% per month or the maximum allowed by law
• We reserve the right to suspend services for accounts more than 60 days past due
• We reserve the right to require prepayment or deposits for certain services or clients
• Client is responsible for all costs of collection, including reasonable attorney's fees

5. Cancellation, Scheduling & Access

Cancellation Policy:

• Regular service cancellations require 24 hours advance notice
• Special project cancellations require 48 hours advance notice
• Cancellations with less than required notice may incur a cancellation fee equal to 50% of the scheduled service

Access to Premises:

6. Service Quality Guarantee & Damage Policy

24-Hour Service Guarantee:

We stand by our work with a 24-hour Service Guarantee. If you are not satisfied with any aspect of our cleaning, please notify us in writing (email is acceptable) within 24 hours of the service completion. We will arrange to return and re-clean the specific area in question at no additional charge. This guarantee does not apply to subjective preferences or areas not included in the agreed scope of work.

Breakage and Damage:

Our team is trained to be exceptionally careful. However, accidents can happen. MJC Solutions is insured and bonded.

• Any suspected damage caused by our staff must be reported to our office within 48 hours of the service
• We reserve the right to inspect the damage before agreeing to any repair or replacement
• Our liability for any single item is limited to its actual cash value, not replacement cost, up to a maximum of $250 per item
• We are not liable for damage resulting from pre-existing wear and tear, improper installation, defective items, or client failure to secure or remove valuable or fragile items
• We are not responsible for loss or damage to items left unsecured, including but not limited to jewelry, cash, electronics, or artwork

7. Intellectual Property

All content on our Site, including text, graphics, logos, images, and software, is the property of MJC Solutions LLC or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our Site without our prior written permission. Any proposals, cleaning plans, or methodologies we provide are proprietary and confidential.

8. Prohibited Activities

When using our Site or services, you agree not to:

• Use our services for any unlawful purpose or in violation of any regulations
• Interfere with or disrupt our Site or servers
• Attempt to gain unauthorized access to any portion of our Site or systems
• Use automated systems or software to extract data from our Site
• Impersonate another person or entity
• Harass, threaten, or intimidate our employees or other customers
• Reverse engineer or copy our proprietary cleaning methods or business processes

9. Disclaimer of Warranties & Limitation of Liability

Disclaimer of Warranties:

EXCEPT AS EXPRESSLY PROVIDED IN OUR SERVICE GUARANTEE, OUR SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE.' MJC SOLUTIONS LLC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

Limitation of Liability:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MJC SOLUTIONS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR A SPECIFIC CLEANING SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU FOR THE SINGLE SERVICE VISIT FROM WHICH THE CLAIM AROSE. IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED $1,000.

10. Indemnification

You agree to indemnify, defend, and hold harmless MJC Solutions LLC, its officers, directors, employees, agents, subcontractors, and affiliates, from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees and court costs, arising out of or in any way connected with: (a) your access to or use of our Site or services; (b) your violation of these Terms; (c) your violation of any rights of another party; (d) any injury or damage occurring on your premises during service provision; or (e) any pre-existing conditions or hazards not disclosed to us.

11. Dispute Resolution & Binding Arbitration

Any dispute, claim, or controversy arising out of these Terms or our Services shall first be addressed through informal negotiation. If the dispute cannot be resolved, it shall be resolved by binding arbitration in Arlington, Virginia, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The parties agree to waive their right to a jury trial and to bring any dispute in arbitration on an individual basis, not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction. The prevailing party in any arbitration or court action shall be entitled to recover reasonable attorney's fees and costs.

12. Force Majeure

MJC Solutions shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including, but not limited to: acts of God, weather emergencies, traffic disruptions, government restrictions, pandemics, labor disputes, or power failures. In such events, we may suspend services without liability and reschedule at the earliest possible time.

13. Termination

Either party may terminate the service agreement:

• With 30 days written notice for regular cleaning services
• Immediately upon written notice if the other party materially breaches these Terms
• We reserve the right to refuse or terminate service to anyone for any lawful reason, including non-payment or safety concerns
• Upon termination, all outstanding invoices become immediately due and payable
• Client remains liable for any cancellation fees or minimum service commitments as per the Service Agreement

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts located in Arlington, Virginia.

15. General Provisions

• Entire Agreement: These Terms and any referenced Service Agreement constitute the entire agreement between you and MJC Solutions LLC, superseding all prior agreements.
• Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.
• Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without condition or notice.
• Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.
• Amendments: We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance. For material changes, we will provide notice via email or our website.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: